Is Amazon Prime Video Down Right Now?
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Is Amazon Prime Video not working, buffering, or showing error messages? Here’s how to quickly check if Prime Video is having a widespread outage — and exactly what to do to fix it.
Common Prime Video Error Messages
- Error 1007 / 1022 — Network connectivity issue. Check your internet connection and restart your router.
- Error 5004 — Account or authentication error. Sign out and back in to your Amazon account.
- “Title not available in your location” — Regional restriction. This content may not be licensed in your country.
- Buffering or low quality — Slow internet connection. Prime Video requires 3.5 Mbps for HD and 15 Mbps for 4K UHD.
- “Playback failed” — Server issue or app glitch. Restart the app and try again in a few minutes.
Check These Sources to Confirm a Prime Video Outage
7 Fixes to Try If Prime Video Isn’t Working
- Check your internet connection — Run a speed test at fast.com. Prime Video needs at least 3.5 Mbps for HD and 15 Mbps for 4K UHD.
- Force close Prime Video — Completely close the app and reopen it. This clears most temporary app glitches.
- Sign out of your Amazon account — Go to Settings in the Prime Video app, select Sign Out, wait 30 seconds, then sign back in.
- Clear app data and cache — On Fire Stick: Settings → Applications → Manage Installed Applications → Prime Video → Clear Data and Clear Cache.
- Restart your streaming device — Unplug from power for 30 seconds. For Fire Stick: Settings → My Fire TV → Restart.
- Check for app updates — Make sure you have the latest version of the Prime Video app installed on your device.
- Deregister and re-register your device — Go to amazon.com/mycd → Devices → select your device → Deregister. Then re-register it in the Prime Video app settings.
Prime Video is included free with Amazon Prime. If you’re not a Prime member yet, you can try it free for 30 days — includes free shipping, Prime Video, Prime Music, and more.
🎬 Try Amazon Prime Free for 30 Days →Is It Just You or Is Prime Video Down for Everyone?
Because Prime Video runs on Amazon Web Services (AWS), a widespread AWS outage can affect Prime Video along with many other sites and services. If DownDetector shows major issues, check the AWS Service Health Dashboard to see if it’s a broader infrastructure problem.
Prime Video outages are relatively rare compared to other streaming services, thanks to Amazon’s massive server infrastructure. Most issues resolve quickly.
Prime Video down? Tubi and Pluto TV are both completely free alternatives with no subscription required. Tubi has 50,000+ titles and Pluto TV offers 250+ live channels.
4K streaming on Prime Video requires a solid WiFi connection. If you’re experiencing buffering, a mesh router system can eliminate dead zones and boost your streaming performance.
🛒 Eero Mesh WiFi Router →Contact Amazon Prime Video Support
- Live Chat: amazon.com/gp/help/customer/display.html
- Twitter/X: @PrimeVideoHelp
- Phone: 1-888-280-4331